Guest Services Lead

About Spring Mountain

Begin with a diamond in the rough, extend it, shape it, and polish it into one of the finest road courses in the world. Owners John Morris and Brad Rambo wanted a place where family, friends, and colleagues would enjoy time spent both on and off the track. Morris and Rambo purchased the facility in 2004, with a 2.2-mile track and two storage tents situated on 193 acres. Spring Mountain Motor Resort and Country Club is now the longest racetrack in North America and second-longest in the world at over 9-miles across its 933 acres. It is much more than a racetrack, it is the ultimate driver’s paradise, where anyone can enjoy the wonder of motorsports just outside the neon of Las Vegas. Whether guests visit the facility as members or as driving students associated with our OEM sponsored programs, we strive for their customer experience to be second to none.

As Spring Mountain continues to expand, finding employees who believe in our vision is imperative. It is through a dedicated team effort that we have achieved success and continue to grow. It is important that our employees share a passion for excellence and a commitment to our customers. Together, we strive to innovate, excel, and provide unparalleled experiences for our guests, ensuring that Spring Mountain remains at the forefront of the motorsports community.

Job Description

The successful candidate will be an integral and critical part of a high-performing team with a focus on optimizing the Guest experience. The primary focus is delivering an unparalleled amenities experience. The candidate will be responsible for communicating and facilitating the use of facility amenities for members, students and guests. The  Lead will also supervise the Guest Services Associates. The Employee is expected to be welcoming, friendly and have a positive attitude and will actively participate in guest service operations

Key Responsibilities

• Comfortable with giving hands-on presentations, tours, and extensive interactions with Guests.
• Communicate an accurate representation of the facility & amenities in and around the property.
• Maintains contact with members, students, and guests through a hands-on and visible style.
• Establish & maintain reporting processes to show guest usage of amenities and manage activity supplies.
• Candidate must be willing and physically able to participate in exercise and sports activities on land and water.
• Follows opening and closing procedures.
• Actively participate in guest lodging check-in’s at the Welcome Center/Pro Shop during peak check in days/times.
• Assist with guest lodging check-ins at the Pro Shop.
• Monitor safety conditions around the Cove ensuring adherence to safety procedures.
• Monitors and maintains Lake and surrounding areas, including Casitas, Pickleball, Paddleboards, Basketball, and Horseshoes, etc.
• Supervise & delegate tasks to the Guest Services Associates.
• Participate in department related meetings communicating needs, goals, & objectives.
• Ensure consistent adherence to the company’s quality, ethical, and professional standards
  in all tasks to uphold and maintain the organization’s reputation and values.
• Candidate must be willing and physically able to participate in exercise and sports activities on land and water.
• Cross trained in Clubhouse front-of-house operations.
• Other duties as assigned by the Hospitality Director.

Required Skills & Abilities

• Good verbal communication skills, able to present and deliver on relevant topics.
• Relevant computer skills, including email, reservation software, etc.
• Ability to work efficiently and thoroughly, alone and with others.
• Valid Driver’s License with an acceptable driving record.
  • Must be acceptable to the company’s vehicle insurance provider.
• Must be 21 years or older.
• Must be able to swim, willing and able to work in water over your head.
• Must have the strength and dexterity necessary to perform tasks such as lifting, stooping, bending, walking, kneeling, climbing ladders, prolonged standing and working in adverse and extreme weather conditions as outlined below.

Experience & Education Needed

• Experience in Hospitality or related fields is helpful.
• A combination of relevant education and experience may be considered.
• Two years of supervisory experience preferred.
• All job offers are subject to acceptable driver’s license and criminal background checks.

General Physical Requirements & Work Environment

• The worker is subject to environmental conditions inside a majority of the time. Occasionally work must be performed outdoors that can be in the heat and coolness of the desert climate.
• The worker is occasionally subject to races and sports cars. For periods of time there may be fuel and oil smells and noise levels over 110 db.
• The worker is required to have visual acuity to operate motor vehicles and have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Hearing: Perceiving the nature of sounds at normal speaking levels. Ability to receive detailed information through oral communication and understand its meaning.
• Kneeling: Bending legs at the knee to come to a rest on the knee or knees.
• Lifting: Raising objects of 25 lbs. throughout the days and up to 50 lbs. occasionally from a lower to higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles. Occasional lifting overhead is needed.
• Pulling: Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Standing: Particularly for extended periods of time.
• Stooping: Bending body downward and forward by bending spine at waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which must convey detailed or important spoken instructions to others accurately and clearly.
• Walking: Moving about on foot to accomplish tasks, particularly for long periods of time.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

By completing the application below, I confirm that I do not have any health conditions that would preclude me from performing any of the job duties listed above.