IT Support Technician

About Spring Mountain

Begin with a diamond in the rough, extend it, shape it, and polish it into one of the finest road courses in the world. Owners John Morris and Brad Rambo wanted a place where family, friends, and colleagues would enjoy time spent both on and off the track. Morris and Rambo purchased the facility in 2004, with a 2.2-mile track and two storage tents situated on 193 acres. Spring Mountain Motor Resort and Country Club is now the longest racetrack in North America and second-longest in the world at over 9-miles across its 933 acres. It is much more than a racetrack, it is the ultimate driver’s paradise, where anyone can enjoy the wonder of motorsports just outside the neon of Las Vegas. Whether guests visit the facility as members or as driving students associated with our OEM sponsored programs, we strive for their customer experience to be second to none.

As Spring Mountain continues to expand, finding employees who believe in our vision is imperative. It is through a dedicated team effort that we have achieved success and continue to grow. It is important that our employees share a passion for excellence and a commitment to our customers. Together, we strive to innovate, excel, and provide unparalleled experiences for our guests, ensuring that Spring Mountain remains at the forefront of the motorsports community.

Job Description

This IT position provides technical support to the entire company under the direct supervision of the IT Director. You will work as part of a help-desk operation handling day-to-day support requests, hardware deployments, network and camera cabling, and infrastructure maintenance. You will answer user questions, train users on basic system and computer functions, address system and user issues, and resolve problems in a timely and professional manner. The ideal candidate brings 1–3 years of real-world IT experience and can hit the ground running on support tasks while growing into deeper infrastructure responsibilities over time.

Key Responsibilities

• Serve as the first point of contact for end-user support across the organization, resolving hardware, software, and connectivity issues in a timely and professional manner
• Build, configure, image, and deploy Windows desktops and laptops to department specifications
• Perform hardware repairs and upgrades on desktops, laptops, and peripheral equipment
• Terminate and test CAT6 cabling and support fiber optic network infrastructure across multiple buildings
• Install and support IP security cameras, NVRs, and related surveillance equipment
• Install and maintain network equipment including switches, access points, and patch panels
• Support and troubleshoot network printers, point-of-sale systems, and VoIP phones
• Assist the IT department with infrastructure projects, system deployments, and ongoing maintenance

Required Skills & Abilities

• High school diploma or equivalent
• Valid driver’s license; must be 21 years or older to drive off property
• Strong verbal and written communication skills
• Ability to maintain clear documentation of work performed, configurations, and procedures
• Demonstrated ability to multi-task, prioritize, and make sound decisions in a fast-paced environment
• Ability to work efficiently and thoroughly, both independently and as part of a team
• Comfortable working from ladders, elevated platforms, and in the physical conditions described below

Experience & Education Needed

• 1–3 years of experience in an IT support, helpdesk, or technician role
• A+ certification or equivalent practical knowledge
• Familiarity with Windows workstation deployment and troubleshooting
• Experience with basic networking concepts: TCP/IP, DNS, DHCP, VLANs, Wi-Fi
• Hands-on experience with structured cabling (CAT5/CAT6 termination and testing)
• Exposure to IP camera and/or access control systems
• Experience with Microsoft 365 and domain administration is a plus
• Familiarity with IT ticketing systems and remote monitoring/management tools is a plus
• Point of Sale device/system experience
• Strong problem-solving skills and the ability to work independently
• Interpersonal skills with a focus on rapport-building, listening, and questioning

General Physical Requirements & Work Environment

• The worker is subject to environmental conditions inside most of the time. Occasionally work must be performed outdoors that can be in the heat and coolness of desert climate.
• The worker is occasionally subject to races and sports cars. For periods of time there may be fuel and oil smells and noise levels over 110 db.
• The worker is required to have visual acuity to operate motor vehicles and have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Hearing: Perceiving the nature of sounds at normal speaking levels. Ability to receive detailed information through oral communication and understand its meaning.
• Kneeling: Bending legs at the knee to come to a rest on the knee or knees.
• Lifting: Raising objects of 25 lbs. throughout the days and up to 50 lbs. occasionally from a lower to higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles. Occasional lifting overhead is needed.
• Pulling: Using upper extremities to exert force to draw, drag, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Standing: Particularly for extended periods of time.
• Stooping: Bending body downward and forward by bending spine at waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which must convey detailed or important spoken instructions to others accurately and clearly.
• Walking: Moving about on foot to accomplish tasks, particularly for long periods of time.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

By completing the application below, I confirm that I do not have any health conditions that would preclude me from performing any of the job duties listed above.