Racing Service Writer

About Spring Mountain

Begin with a diamond in the rough, extend it, shape it, and polish it into one of the finest road courses in the world. Owners John Morris and Brad Rambo wanted a place where family, friends, and colleagues would enjoy time spent both on and off the track. Morris and Rambo purchased the facility in 2004, with a 2.2-mile track and two storage tents situated on 193 acres. Spring Mountain Motor Resort and Country Club is now the longest racetrack in North America and second-longest in the world at over 9-miles across its 933 acres. It is much more than a racetrack, it is the ultimate driver’s paradise, where anyone can enjoy the wonder of motorsports just outside the neon of Las Vegas. Whether guests visit the facility as members or as driving students associated with our OEM sponsored programs, we strive for their customer experience to be second to none.

As Spring Mountain continues to expand, finding employees who believe in our vision is imperative. It is through a dedicated team effort that we have achieved success and continue to grow. It is important that our employees share a passion for excellence and a commitment to our customers. Together, we strive to innovate, excel, and provide unparalleled experiences for our guests, ensuring that Spring Mountain remains at the forefront of the motorsports community.

Job Description

Service writers, also known as service advisors, serve as a liaison between customers who need repairs performed on their vehicles and the technicians who will provide those repairs. While developing strong relationships with customers as a service writer, you must also understand their problems and be committed to solving them. Service writers translate their customers’ needs into work orders for technicians, prepare quotes for customers, and bill customers when work is complete.  To be a service writer, you need to have at least a high school degree or GED. It helps to have at least three years of work experience in the company’s industry, such as auto repair or prior service work. Excellent customer services skills are also necessary for this job, and you must be able to handle customer complaints and disputes. Service writers should be well-organized and pay attention to detail in order to meet company and customer standards.

Key Responsibilities

• Initiates automotive services and repairs by ascertaining performance problems and services requested.
• Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Required Skills & Abilities

• Basic math and accounting knowledge.
• Strong understanding of auto mechanics and the ability to identify appropriate repairs for vehicle problems.
• Ability to break down complicated automotive or industry topics into understandable advice meant for customer understanding.
• Advanced computer and data-entry skills.
• Organizational and record-keeping skills.
• Have a teamwork mindset in the workplace and accept feedback on your work.
• Understand the typical format of company schedules in order to manage time efficiently.
• Ability to multitask, work in high-stress settings, and offer flexible hours on your schedule.

Experience & Education Needed

• High school diploma, GED, or equivalent
• 2-plus years of experience in a service advisor role strongly preferred.
• Background in automotive or high-performance parts sales, shipping, and inventory control.
• Computer and point-of-sale proficiency.
• Previous customer service experience.
• Valid driver’s license with an acceptable driving record.
• All job offers are subject to acceptable reports for:
  • Driver’s license history
  • Criminal background checks.

General Physical Requirements & Work Environment

• Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects. Must be able to lift a minimum of 25 pounds unassisted.
• Climbing and ascending or descending ladders, stairs, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required by ordinary locomotion.
• Stooping or bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling or bending legs at knee to come to a rest on knee or knees.
• Crouching or bending the body downward and forward by bending leg and spine.
• Reaching or extending hand(s) and arm(s) in any direction.
• Standing, particularly for sustained periods of time.
• Pushing or using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling or using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting or raising objects from a lower to higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of upper extremities and back muscles.
• Grasping or applying pressure to an object with the fingers or palm.
• Feeling or perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking or expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing or perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. Able to use a two-way radio effectively.
• Smelling or perceiving or detecting the odor or scent of something. Ability to detect the odor or scent of something and make fine distinctions in smell.
• Repetitive Motions with substantial movement (motions) of the wrists, hands, and/or fingers.
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; expansive reading; visual inspection involving small defects; small parts and/or operation of machines (including inspection); using measured devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
• The worker is subject to both environmental conditions: Activities occur inside and outside at times exposing the worker to extreme weather conditions.
• The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level. A noise level over 110db can occur during testing, racing and some equipment use.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat or exposure to chemicals, walking and working on slippery and uneven surfaces.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

By completing the application below, I confirm that I do not have any health conditions that would preclude me from performing any of the job duties listed above.