Service Writer – SM Racing

About Spring Mountain

Begin with a diamond in the rough, extend it, shape it, and polish it into one of the finest road courses in the world. Owners John Morris and Brad Rambo wanted a place where family, friends, and colleagues would enjoy time spent both on and off the track. Morris and Rambo purchased the facility in 2004, with a 2.2-mile track and two storage tents situated on 193 acres. Spring Mountain Motor Resort and Country Club is now the longest racetrack in North America and second-longest in the world at over 9-miles across its 933 acres. It is much more than a racetrack, it is the ultimate driver’s paradise, where anyone can enjoy the wonder of motorsports just outside the neon of Las Vegas. Whether guests visit the facility as members or as driving students associated with our OEM sponsored programs, we strive for their customer experience to be second to none.

As Spring Mountain continues to expand, finding employees who believe in our vision is imperative. It is through a dedicated team effort that we have achieved success and continue to grow. It is important that our employees share a passion for excellence and a commitment to our customers. Together, we strive to innovate, excel, and provide unparalleled experiences for our guests, ensuring that Spring Mountain remains at the forefront of the motorsports community.

Job Description

Spring Mountain Racing provides factory-authorized service, maintenance, race preparation, and technical support for the Prototype Racecars and other high-performance race vehicles. Through expert craftsmanship, technical expertise, and a commitment to safety, we deliver exceptional reliability, performance, and customer service for our members and guests.

Key Responsibilities

• Serve as the primary service contact for Spring Mountain Racing customers and members, providing professional, responsive communication regarding vehicle service, maintenance, repairs, and race preparation.
• Receive and document concerns, requested services, vehicle performance issues, and maintenance needs, ensuring technicians receive clear and complete information.
• Create and maintain accurate work orders in Shop Monkey, including customer concerns, requested work, technician recommendations, parts requirements, labor, approvals, and service notes.
• Prepare accurate estimates for maintenance, repairs, upgrades, and other requested services, and obtain member approval before authorized work is performed.
• Work directly with the Shop Foreman to prioritize and coordinate technician workload, vehicle scheduling, repair status, and completion timelines.
• Coordinate with Shop Technicians, the Parts Department, and Engine Builder to identify repair requirements, confirm parts availability, address additional findings, and keep work progressing efficiently.
• Review technician findings and recommendations, communicate additional repair needs to members, obtain authorization, and update the work order accordingly.
• Monitor open work orders throughout the repair process and proactively communicate vehicle status, delays, parts availability, additional recommendations, and anticipated completion dates to members.
• Maintain awareness of upcoming Race Weekends, member track days, and special events to help prioritize vehicle preparation and ensure scheduled vehicles are race ready.
• Coordinate pre-event and post-event service needs, preventative maintenance, repairs, and member requests to support vehicle readiness and reliability.
• Review completed work orders for accuracy and completeness, confirming labor, parts, technician notes, approvals, and supporting documentation are properly recorded before invoicing.
• Prepare final invoices and clearly communicate completed services, repairs, recommendations, and outstanding maintenance needs to members.
• Maintain accurate vehicle service histories and member records to support preventative maintenance planning and future service recommendations.
• Follow up on open estimates, pending approvals, backordered parts, and incomplete repairs to prevent work orders from becoming unnecessarily delayed.
• Communicate daily priorities, scheduling concerns, member needs, and unresolved service issues with the Racing Manager and Shop Foreman.
• Build and maintain strong relationships with members by providing consistent communication, follow-through, and a high level of service throughout the ownership and racing experience.
• Work collaboratively with the Racing Shop team to identify opportunities to improve workflow, communication, turnaround time, and the overall member experience.
• Maintain confidentiality and professionalism when handling member information, vehicle records, pricing, and internal company information.
• Support Race Weekends and other Racing Department operations as needed to ensure members and vehicles receive timely service and support.
• Perform additional duties and responsibilities as assigned by the Racing Manager.

Required Skills & Abilities

• Demonstrate exceptional customer service while building professional relationships with members, guests, coworkers, vendors, and management.
• Strong understanding of automotive maintenance, repair procedures, and high-performance vehicle operations.
• Ability to clearly explain technical repairs, maintenance recommendations, and service needs in a professional and easy-to-understand manner.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and experienced with Shop Monkey, Mitchell, or comparable shop management and estimating software.
• Strong organizational skills with exceptional attention to detail and the ability to maintain accurate repair orders, estimates, invoices, and service records.
• Ability to prioritize multiple work orders, manage changing priorities, and perform efficiently in a fast-paced racing environment.
• Strong mathematical and analytical skills with the ability to prepare accurate estimates, labor calculations, invoices, and customer billing.
• Demonstrate sound problem-solving, decision-making, and conflict-resolution skills while maintaining professionalism in challenging situations.
• Ability to communicate effectively and professionally, both verbally and in writing, with members, guests, technicians, vendors, and management.
• Ability to work collaboratively with the Racing Manager, Shop Foreman, Shop Technicians, Parts Department, and Engine Builder to ensure efficient workflow and exceptional member service.
• Demonstrate reliability, accountability, initiative, and a commitment to continuous improvement.
• Ability to support Race Weekends, member events, special events, and overtime assignments as operational needs require.
• Maintain a professional appearance and conduct consistently with Spring Mountain Racing standards.

Experience & Education Needed

• High School Diploma, General Education Diploma (GED), or equivalent required.
• Minimum of two (2) years of professional experience as a Service Advisor, Service Writer, or in a similar customer-facing position within the automotive, motorsports, or high-performance vehicle industry required..
• Experience working in a dealership, performance shop, racing environment, or automotive service department is required.
• Strong understanding of automotive maintenance, repair processes, high-performance vehicles, and preventative maintenance practices.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and experience using Shop Monkey, Mitchell, or comparable shop management and estimating software.
• Ability to prepare accurate repair orders, estimates, invoices, and service documentation with exceptional attention to detail.
• Demonstrated ability to build strong relationships with customers and members, technicians, vendors, and coworkers through professional communication and outstanding customer service.
• Strong organizational, time management, and multitasking skills with the ability to effectively manage multiple work orders, changing priorities, and deadlines in a fast-paced racing environment.
• Ability to work collaboratively with the Racing Manager, Shop Foreman, Shop Technicians, Parts Department, and Engine Builder to ensure efficient workflow and exceptional member service.
• Experience supporting Race Weekends, track events, or high-performance motorsports operations is highly desirable.
• Maintain a valid driver’s license with an acceptable driving record and meet the company’s insurability requirements.
• Equivalent combinations of education, technical training, certifications, and relevant work experience may be considered.
• All job offers are subject to acceptable reports for:
  • Driver’s license history
  • Criminal background checks.

General Physical Requirements & Work Environment

• Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects. Must be able to lift a minimum of 25 pounds unassisted.
• Climbing and ascending or descending ladders, stairs, using feel and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required by ordinary locomotion.
• Stooping or bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling or bending legs at knee to come to a rest on knee or knees.
• Crouching or bending the body downward and forward by bending leg and spine.
• Reaching or extending hand(s) and arm(s) in any direction.
• Standing, particularly for sustained periods of time.
• Pushing or using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling or using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting or raising objects from a lower to higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of upper extremities and back muscles.
• Grasping or applying pressure to an object with the fingers or palm.
• Feeling or perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking or expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing or perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. Able to use a two-way radio effectively.
• Smelling or perceiving or detecting the odor or scent of something. Ability to detect the odor or scent of something and make fine distinctions in smell.
• Repetitive Motions with substantial movement (motions) of the wrists, hands, and/or fingers.
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; expansive reading; visual inspection involving small defects; small parts and/or operation of machines (including inspection); using measured devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
• The worker is subject to both environmental conditions: Activities occur inside and outside at times exposing the worker to extreme weather conditions.
• The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level. A noise level over 110db can occur during testing, racing and some equipment use.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat or exposure to chemicals, walking and working on slippery and uneven surfaces.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

By completing the application below, I confirm that I do not have any health conditions that would preclude me from performing any of the job duties listed above.