Parts Clerk – SM Racing

About Spring Mountain

Begin with a diamond in the rough, extend it, shape it, and polish it into one of the finest road courses in the world. Owners John Morris and Brad Rambo wanted a place where family, friends, and colleagues would enjoy time spent both on and off the track. Morris and Rambo purchased the facility in 2004, with a 2.2-mile track and two storage tents situated on 193 acres. Spring Mountain Motor Resort and Country Club is now the longest racetrack in North America and second-longest in the world at over 9-miles across its 933 acres. It is much more than a racetrack, it is the ultimate driver’s paradise, where anyone can enjoy the wonder of motorsports just outside the neon of Las Vegas. Whether guests visit the facility as members or as driving students associated with our OEM sponsored programs, we strive for their customer experience to be second to none.

As Spring Mountain continues to expand, finding employees who believe in our vision is imperative. It is through a dedicated team effort that we have achieved success and continue to grow. It is important that our employees share a passion for excellence and a commitment to our customers. Together, we strive to innovate, excel, and provide unparalleled experiences for our guests, ensuring that Spring Mountain remains at the forefront of the motorsports community.

Job Description

Spring Mountain Racing offers the full range of Wolf Race cars, included the incredible Wolf GB08 SM, and created specifically for Spring Mountain. We also offer a full range of new and used Radical’s including the SR3 and SR8. These are the cars that Racing Shop staff maintain and support during club racing. This position focuses on the parts department to support the racing division striving for efficiency.

Key Responsibilities

• Process incoming calls relating to the department, advise and assist as needed always providing a high level of customer service.
• Listen to fully understand customer’s needs and utilize your technical knowledge and communication skills to provide solutions.
• Have a friendly, helpful attitude and ability to interact with shop staff and customers.
• Excellent communication and interpersonal skills required.
• Computer experience and knowledge with Microsoft Word, Excel, Outlook and email required.
• Must be able to multitask and work in a fast-paced environment.
• Fill customer orders from stock or by special order. Order parts to replenish those pulled from inventory.
• Continually update customers and shop staff regarding the status of backordered or special order parts.
• Prepare sales orders for invoicing and process through the accounting department.
• Work with accounting staff to resolve billing issues as they arise.
• Participates in department inventory and cycle counts as necessary.
• Initiate proper documentation to maintain accurate inventory and sales records.
• Actively participate in parts and other department or company training and meetings.
• Perform various duties directly or indirectly associated with parts sales activity as assigned.
• Able to work an irregular schedule to meet the needs of the company.
• Drive trucks or other vehicles that are required to perform duties.
• Notify Manager of needed repairs and replacement.

Required Skills & Abilities

• Able to communicate effectively with employees, vendors and customers at all levels, in person, on the phone and email.
• Willing to learn and use new computer programs, inventory procedures, parts manuals and price books or guidelines.
• Able to perform duties under little or no supervision, adjust to changes and demonstrate drive and initiative.
• Willing to continually learn new products and procedures.
• Willing to work evenings and weekends as needed to accomplish department goals.
• Present a neat, professional appearance at all times.
• Able to manage an organized and tidy work area.
• Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
• Being reliable, responsible, and dependable, and fulfill obligations.
• Must understand and demonstrate a high level of customer service.
• Excellent verbal communication skills.
• Valid Driver’s License with an acceptable driving record.

Experience & Education Needed

• High school diploma, GED, or equivalent
• 2-plus years of experience in a service advisor role strongly preferred.
• Background in automotive or high-performance parts sales, shipping, and inventory control.
• Computer and point-of-sale proficiency.
• Previous customer service experience.
• Valid driver’s license with an acceptable driving record.
• All job offers are subject to acceptable reports for:
  • Driver’s license history
  • Criminal background checks.

General Physical Requirements & Work Environment

• Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects. Must be able to lift a minimum of 25 pounds unassisted.
• Climbing and ascending or descending ladders, stairs, using feel and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required by ordinary locomotion.
• Stooping or bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• Kneeling or bending legs at knee to come to a rest on knee or knees.
• Crouching or bending the body downward and forward by bending leg and spine.
• Reaching or extending hand(s) and arm(s) in any direction.
• Standing, particularly for sustained periods of time.
• Pushing or using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
• Pulling or using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
• Lifting or raising objects from a lower to higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of upper extremities and back muscles.
• Grasping or applying pressure to an object with the fingers or palm.
• Feeling or perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Talking or expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Hearing or perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound. Able to use a two-way radio effectively.
• Smelling or perceiving or detecting the odor or scent of something. Ability to detect the odor or scent of something and make fine distinctions in smell.
• Repetitive Motions with substantial movement (motions) of the wrists, hands, and/or fingers.
• The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal; expansive reading; visual inspection involving small defects; small parts and/or operation of machines (including inspection); using measured devices; and/or assembly of fabrication of parts at distances close to the eyes.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.
• The worker is subject to both environmental conditions: Activities occur inside and outside at times exposing the worker to extreme weather conditions.
• The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level. A noise level over 110db can occur during testing, racing and some equipment use.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat or exposure to chemicals, walking and working on slippery and uneven surfaces.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

By completing the application below, I confirm that I do not have any health conditions that would preclude me from performing any of the job duties listed above.